Booking and Cancellation Policy

How Dandly turns customer intent into a reviewed, confirmed, or updated local service request.

Effective date: March 30, 2026

1. What Dandly does

Dandly helps collect booking intent, structure the request, route it to a business, and keep the booking status updated across assistant, website, phone, and messaging flows. Dandly helps manage the request path; the booked service itself is provided by the business.

2. A request is not automatically confirmed

When a customer asks for a service through Dandly, that usually starts as a request. A booking is only confirmed when the business accepts it or the workflow clearly marks it as confirmed.

Until then, time slots, pricing, and availability can still change. Businesses may confirm, decline, request more information, or propose a different time.

3. Confirmation, changes, and follow-up

Dandly may send review links, status updates, and action links by SMS, email, or another supported channel so customers and businesses can confirm, cancel, reschedule, or respond to missing details.

If a request is missing key details, Dandly or the business may ask for more information before a booking can move forward.

4. Customer cancellations and reschedules

If cancellation or rescheduling is available for your booking, you can usually use the booking link sent to you or reply through the channel where the booking was confirmed.

Some bookings may already be in progress, time-sensitive, or tied to business approval. In those cases, a cancellation or reschedule request may need to be reviewed instead of being applied instantly.

5. Business cancellations, declines, and schedule changes

A business may decline a request before it is confirmed, cancel a confirmed booking, or ask to move the appointment time. When that happens, Dandly will update the booking status and send the customer the relevant next step when possible.

6. Refunds and service issues

Dandly does not promise a universal refund policy across all businesses. Refunds, credits, service quality issues, and work performed at the appointment are generally matters between the customer and the business that delivered the service.

If the issue is about the Dandly booking flow itself, contact us and we will review it.

7. Customer expectations

  • Provide accurate contact details and booking information.
  • Review confirmation messages carefully before assuming a booking is final.
  • Use the most recent booking link or reply path if you need to make a change.
  • Contact the business directly if an urgent day-of-service issue cannot wait.

8. Contact

For questions about a Dandly booking flow, booking message, cancellation, or reschedule request, contact [email protected].